Are you running an existing and established Contact Centre with many different campaigns, users and control requirements or looking to start one inside your business?
Contact Centres come in different shapes and sizes. Curo IPs Contact Centre platform recognises this. For large professional Contact Centres that manage many different campaigns the quality of tools can save considerable resources second by second, day by day helping your improve results of your contact centre solution. Often, though, the manner and structure of the workflow and staff positioning is what matters most to ensure your business is maximising staff utilisation for inbound or outbound calling activities.
Curo IP has years of experience helping large contact centres identify a true needs analysis and then matching this to our profile set up within our Curo IP platform. We Start by getting a bullet proof understanding of what you’re looking to achieve and then focus on ensuring this is matched with our Curo IP contact centre platform. All contact centres are different and our consultants help you ‘map out’ the journey of a call and the objectives to ensure a strong ROI is returned for your business.
